Privacy Policy

Last updated: 2 September 2026

1. Controller

The data controller is WiiGO Technology LTD, company number 207258869, 21 Lozenska planina Str., 1421 Sofia, Bulgaria. For privacy questions and rights requests: office@wiigo.teleport.bg, +359 89 988 88 49.

2. Data we process

• name, email, phone, language and optional profile photo;
• OTP logins, devices, installation identifiers, IP addresses and security logs;
• charging sessions, stations, connectors, RFID identifiers, vehicles and reservations;
• amounts, invoice details, payment status and limited card data such as brand, last four digits and expiry; we do not store the full card number or CVC;
• place searches, selected routes and location when you grant permission;
• subscriptions, notifications, support tickets and correspondence.

3. Purposes and legal bases

We process data to register users and perform the service contract; handle charging, payments and support; secure the platform and prevent fraud; comply with accounting and other legal obligations; and provide notifications or optional features based on consent where consent is required.

4. Tenants and recipients

When you use a particular tenant's station or plan, necessary profile, session, payment and support data may be available to that tenant according to its role. We use providers for hosting, email, payments, maps/routes and push notifications, including Stripe, Google Maps Platform and Firebase Cloud Messaging. We require data-processing providers to apply appropriate safeguards and process data only for the agreed purposes.

5. Retention and deletion

We keep profile data while the account is active; technical and support records as needed for security and service; and payment, invoice and accounting records for applicable statutory periods. You may request account deletion in the app or by emailing office@wiigo.teleport.bg. On deletion, we erase or anonymise data unless law, an unsettled transaction or legal claims require retention.

6. International transfers

Some providers may process data outside the EEA. In those cases, we rely on the applicable contractual and legal safeguards made available by the provider.

7. Your rights

Where applicable, you have rights to information, access, correction, deletion, restriction, portability, objection and withdrawal of consent. You may complain to the Bulgarian Commission for Personal Data Protection. Send requests to office@wiigo.teleport.bg; we may request reasonable identity verification.

8. Security and children

We use access controls, encrypted communications, limited sessions and security logging. No system is completely secure. WiiCharge is not intended for anyone under 18.

9. Changes

We will update this policy when the service, providers or law changes and publish the new date. We will provide appropriate notice for material changes.

More information: Regulation (EU) 2016/679, Stripe Privacy, Firebase Privacy.